Legal

Privacy Policy

Last Updated: 14th July 2026

TalkTaro ("we", "our", "us") provides a voice-based conversational assistant for businesses. This Privacy Policy explains how we collect, use, store, and protect information when users interact with TalkTaro on websites, applications, or phone systems.

1

Information We Collect

a. User-Provided Information

  • Name, phone number, email address
  • Any information shared during conversations

b. Automatically Collected Data

  • Voice recordings and transcripts
  • IP address, browser type, device information
  • Interaction data (pages visited, actions taken)

c. Client Data

We process data on behalf of our business clients (your company using TalkTaro).

2

How We Use Information

  • To respond to user queries and provide assistance
  • To capture and qualify leads
  • To improve conversation quality and system performance
  • To enable scheduling, callbacks, and follow-ups
  • To provide analytics and insights to our clients
3

Data Sharing

We do not sell personal data.

We may share data with:

  • Our business clients (the company whose website you are interacting with)
  • Service providers (cloud hosting, analytics, telephony)
  • Legal authorities if required by law
4

Data Storage & Security

  • Data is stored on secure servers with encryption
  • Access is restricted to authorized personnel
  • We implement industry-standard security measures
5

Data Retention

  • Data is retained as long as required for service delivery
  • Clients may request deletion of their user data
  • Users can request deletion via the client company
6

Cookies & Tracking

TalkTaro may use cookies or similar technologies to:

  • Track user sessions
  • Improve performance
  • Analyze usage
7

User Rights

Depending on jurisdiction, users may:

  • Request access to their data
  • Request correction or deletion
  • Withdraw consent

Requests should be directed to the business (client) whose website you used.

8

Third-Party Integrations

TalkTaro may integrate with:

  • CRM systems
  • Calendar tools
  • Telephony providers

These services have their own privacy policies.

9

WhatsApp and Meta Platform Data

TalkTaro (operated by Fluentbots) is a Meta Tech Provider on the WhatsApp Business Platform. On behalf of our business clients, we access and process data made available to us through the WhatsApp Business Platform and the Meta Graph API (“Platform Data”), including WhatsApp phone numbers, message content and metadata, and WhatsApp Business Account and message-template information.

We use this Platform Data solely to provide our messaging services to the business client that owns the WhatsApp Business Account — delivering and receiving messages, enabling AI-assisted and human replies, managing message templates, and providing analytics to that client. We do not sell Platform Data, and we do not use it for advertising or for any purpose other than providing our service to the relevant client.

Platform Data is encrypted in transit and at rest, retained only as long as necessary to provide the service or as required by law, and handled in accordance with Meta's Platform Terms and Developer Policies. WhatsApp users may exercise their data rights by contacting the business they messaged, or by contacting us at [email protected].

10

Children's Privacy

TalkTaro is not intended for users under 18. We do not knowingly collect data from minors.

11

Changes to This Policy

We may update this policy periodically. Continued use implies acceptance of updates.

12

Contact

For privacy-related concerns, contact:

[email protected]

Questions about how we handle your data?

Contact Us